Anti-pattern: Using the IBM Rational Jazz Tools in Place of a Help Desk Suite

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We are an information technology consulting firm specializing in the areas of Enterprise Modernization, DevOps, and process improvement. We are experts at iterative (agile) software development frameworks such as Scrum and SAFe, and in enterprise architectures such as Spring, Java EE, and other such frameworks. We have successfully helped IT organizations reduce their total cost of operations by refactoring their enterprise IT architecture, updating legacy applications, and moving to more scalable architectural patterns of development.

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