Rational On-Demand Support

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Strongback Consulting

This helpful 14 minute video discusses:
Rational or Telelogic Downloads & License Keys

  • Where do you go to download software?
  • Who do you call when you can’t find downloads or upgrades?
  • Where do you go for license keys?
  • Who do call when you can’t find license keys?

Order and Site Management

  • How to move entitlements or orders from one site to another?
  • How do you change site contacts?

Customer Support

  • How do you get support?
  • Who do you call to get support because of a missing entitlement?
  • Who do you call when you can’t get support because you don’t have an ICN?
  • Who do you call when you can’t open an electronic ticket via SR?

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